Full priced merchandise accompanied by your original Carbon Soldier sales receipt, may be returned for any reason within 14 days of receiving your order for an exchange, store credit or refund in the same form as the original payment. The merchandise must be unworn and in its original condition and packaging, with all original tags attached.
Shipping costs for returns and exchanges are the responsibility of the customer.
Sale items may not be exchanged or returned unless they are faulty.
Garments that have been worn, damaged or altered in any way may not be exchanged, returned or refunded.
If the merchandise is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Your return or exchange will be processed within 10 days of receiving your parcel.
If you’d like to return or exchange an item, please contact us on +64 9 815 0911. We are in New Zealand, so if you are calling from overseas please check time zone differences before calling.
Address for returns:
7/16-18 Taylors Road, Morningside, Auckland 1025, New Zealand
Cancellation – Goods ordered by phone or online may be cancelled up to the time of dispatch. Please note this could be within 30 minutes of receipt of order.